Driving Requirements 

Customers must present a valid driving license and passport. If the renter's license is not in Roman alphabet (e.g., Chinese, Greek, Russian, or Arabic), an international driver's license along with the local driving license is required. For licenses outside of EU countries, regardless of the language, an international driving license is necessary. Only individuals listed and approved on the rental agreement are permitted to drive the rented vehicle. 

Age Requirements 

The minimum age to rent a car is 21 years, with at least 1 year of driving experience. In certain cases, exceptions can be made for drivers under 20 years old, but an additional deposit and a daily charge of 15.00 EUR will apply. The maximum rental age is 75 years. 

Additional Driver 

Additional drivers must meet all driving and age requirements. A daily charge for an additional driver is specified on our website. 

Rental Rates 

All rates are in EUR. Daily rates cover a 24-hour period from the start of the rental. If the rental period exceeds by 1 to 3 hours, it will be charged as a half-day. More than 3 hours over the rental period will be charged as a full day. The minimum rental period is 24 hours. 

Rates Include

• Unlimited mileage for all vehicles.
• 24-hour roadside assistance.
• 18% VAT (Value Added Tax).
• Third-party liability insurance (T.P.L.) according to government regulations.
• Theft protection (T.P.).
• Collision and damage waiver (C.D.W.), covering the renter's responsibility for damages to the rented vehicle, with exceptions.
• We offer car delivery at Skopje International Airport with Meet & Greet. Regardless of CDW acceptance, a charge of 100 EUR is applied in the event of car theft.

Rates Exclude

• Cross-border insurance (Green card).
• One-way rentals.
• For after-hours service, pick-up, and drop-off, we charge 10 EUR each way.
• Lost keys or documents.
• Supplementary insurance for driver or passenger injuries.
• Pick-up and drop-off at Skopje International Airport and our main office during working hours are free. Other locations incur additional charges.
• Child seat: 2 EUR per day, child booster: 2 EUR per day, GPS navigation: 2 EUR per day, delivery to Skopje address: 5 EUR.

Insurance Coverage

• Collision Damage Waiver (CDW) with a 500 EUR deductible.
• Theft Waiver (TW) with a 500 EUR deductible.
• Third-party liability protection (TP).

Additional Insurances RELAX Rent a Car Skopje offers two additional insurances:

• Collision Damage Waiver (CDW) with a 200 EUR excess: 5 EUR per day.
• Full insurance with 0 excess (FULL PROTECTION): 15 EUR per day.

Methods of Payment 

We accept Visa, Eurocard/MasterCard, and cash payments in any convertible currency or Macedonian dinars. A deposit and total rental cost are required upfront. 

Returnable Deposit 

A returnable deposit, either in cash or guaranteed by credit card, is required for each car, amounting to 100 EUR. 

Delivery and Collection 

Delivery and collection in Skopje capital are free during working hours. At Skopje airport, it's also free during working hours. For other locations within North Macedonia, additional fees apply. 

Gasoline 

Renters are responsible for gasoline expenses. If the vehicle is returned with less fuel, the customer is charged for refilling the tank, plus a service fee of 10 EUR plus VAT. 

Equipment 

During the winter season (November 15th to March 15th), winter tires and snow chains are provided free of charge, as required by North Macedonian road laws. 

Roadside Assistance and Technical Problems 

Roadside assistance is available 24/7 throughout Macedonia, including vehicle replacement within 24 hours and telephone support. In case of a technical problem, renters should contact us, and minor issues can be fixed at the nearest garage, with expenses refunded upon presentation of the official bill. Major technical problems warrant a replacement vehicle within 24 hours. 

Cancellation Period and Rules 

We offer free cancellation up to 15 days before the rental date, with a full refund. Failure to cancel within this period results in transferring the amount to RELAX Rent a Car Skopje's account. During online reservations, if the exact car model isn't available, we reserve the right to offer a similar or larger model at no additional cost. If the customer declines, refunds will not be provided.