TERMS AND CONDITIONS
DRIVING REQUIERMENTS
- Customer must present valid driving licence and passport.
- If the license of the renter is not in Roman alphabet (for example Chinese, Greek, Russian or Arabic) you need to bring an international driver license and your local driving license.
- If you have a licence outside of EU countries, regardless of the language of the licence you will need an international driving licence.
- Only those persons approved and endorsed on the rental agreement are allowed to drive the rented vehicle.
AGE REQUIRMENTS
- Minimum age to rent a car is 21 years and at least 1 year of driving practise and experience is required.
- On some occasions we can make exclusion for drivers below age of 20 years, yet additional deposit and 15.00 EUR per day will be charged. Maximum rental age is 75 years.
ADDITIONAL DRIVER
- The additional driver must meet all driving and age requirements.
- A daily charge price for additional driver is shown on our web page.
RENTAL RATES
- All rates are in EURO. Daily rates are for 24 hours from start of rental.
- If a daily period is exceeded by more than 1 up to 3 hours will be charged as per half day.
- More than 3 hours will be charged as per full day. Minimum rental period is 24 hours.
RATES INCLUDED
- Unlimited mileage for all cars.
- 24 hours road assistance.
- 18 % VAT ( Value Added Tax)
- Third party liability insurance higher level ( T.P.L.), according to the government regulations.
- Theft protection ( T.P.).
- Collision and damage waiver ( C.D.W.), covers renter’s responsibility for damages of the rented vehicle with the exemptions of:
- damages on the tires not caused by fire or accident;
- driving under influence of alcohol or drugs; written statement by police is not presented at the time of check-out;
- If no police report is provided, the renter will be responsible for the total cost of the damages.
- We function with delivery system of the car at Skopje International Airport with Meet & Greet.
- All the same whether CDW was accepted or not, a charge of 100 euro will be applied, in the event of theft of the car.
RATES EXCLUDES
- Cross Border insurance (Green card).
- One Way Rentals.
- Our working hours are from 08:00 AM until 22:00 PM for after work hours we charge for pick up and drop off for each way we charge 10 EUR.
- Lost key of the car and the documents.
- Supplementary insurance to cover injuries to drivers or passengers.
- Except Skopje International Airport and our Main office in Skopje city center for pick up and drop off during our working hours are free of charge, all other destinations for drop off and pick up are paid.
- Child seat- 2 EUR per day, child booster- 2 EUR per day, GPS Navigation – 2 EUR per day, delivery to your address in Skopje City 5 EUR.
INSURANCE COVARAGE
- Collision Damage Waiver (CDW) is with excess 500 Euro (Deductible).
- Theft Waiver (TW) is with excess 500 Euro (Deductible).
- Third party liability protection (TP)
ADDITIONAL INSURANCES
- RELAX Rent a Car Skopje offers two types of additional insurances:
- Collision Damage Waiver (CDW) with 200 EUR Excess price per day : 5 EUR
- FULL INSURANCE with 0 Excess (FULL PROTECTION) price per day : 15 EURO
METHODS OF PAYMENT
- We accept credit cards as follows VISA, Eurocard/MasterCard. Cash payment - any convertible currency or the equivalent in Macedonia dinars.
- DEPOSIT and total cost of rental is required at the beginning of the rental.
RETURNABLE DEPOSIT
- We require a returnable deposit to be left in cash or guaranteed by credit card for each car and the amount is 100 euro for all our cars.
DELIVERY AND COLLECTION
- Skopje capital - free of charge - in worktime.
- Skopje airport - free of charge - in worktime.
- Any location in North Macedonia - after speaking with our staff.
- We charge extra fee depending on the distance of the location.
GASOLINE
- Gasoline consumption is payable by the renter.
- If the vehicle is returned with less fuel then rented, the customer is charged for refilling the tank. Fees for tank services also is applied, the cost is 10 EUR plus VAT.
EQUIPMENT
- During the winter season which is indicated by North Macedonian road laws starts from 15 November to 15 march each year and during this period winter tires and snow chains are free of charge.
- Maps of North Macedonia also is free of charge.
ROADSIDE ASSISTANCE AND TECHICAL PROBLEMS
- Free of charge and is available 24/7 within the territory of Macedonia.
- This includes vehicle replacement within 24 hours and telephone service support.
- The Roadside Assistance telephone number is +38971390627 and +38971392488.
- In case of technical problem the renter firstly has to contact us from the above given telephone numbers and if the technical problem is minor and the car is moving in this case the client will be asked to take the car in the nearest mechanical garage and have fixed the problem and we refund all the expanses related with the problem where the renter should show us the official bill or invoice for repairmen of the car during the drop off the car.
- If there is a big technical problem in this case we send immediately to your collation another similar car in order to change the broken car.
CANCELLATION PERIOD AND RULES
- We as RELAX Rent a Car Skopje offer you a free cancelation before 15 days of your renting date and the amount which the client has paid is refunded fully.
- If the client doesn’t inform us for cancelation before 15 days to the rental period than the mount is transferred to Relax Rent a Cars Skopje account.
- On our web page when you make online reservation it is offered the car “Model” and it is written “Or Similar”.
- This means that during your pick up time if we do not have the same model of the car we have right to offer you a similar car model to the chosen model or bigger car but nor smaller car to the chosen model. If you refuse to the offered similar car model the payment will not be refunded.
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